Field Support Specialist - Seram Bagian Barat, Maluku

Mitracomm Ekasarana is seeking a dedicated Field Support Specialist to join our team in Seram Bagian Barat, Maluku. This role is crucial in ensuring smooth operations and exceptional customer service in the retail and consumer products sector. As a Field Support Specialist, you will be the face of our company, handling customer inquiries, resolving issues, and ensuring that our products are displayed and promoted effectively. This is an exciting opportunity to work in a challenging and remote location while contributing to the growth of a reputable company.

In this role, you will be responsible for visiting retail outlets, supermarkets, and other distribution points to ensure that our products are correctly displayed, promoted, and stocked. You will also handle customer complaints and inquiries, providing solutions and maintaining a high level of customer satisfaction. This role requires a proactive and customer-focused individual who can work independently and as part of a team. You will use tools like Google Maps and Waze for navigation, and a smartphone for communication and documentation.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Visiting retail outlets, supermarkets, and distribution points to ensure correct display and promotion of products.
• Handling customer inquiries and complaints, providing solutions and maintaining high customer satisfaction.
• Conducting inventory checks and ensuring accurate stock levels.
• Providing training and support to retail staff on product knowledge and promotional activities.
• Using navigation tools like Google Maps and Waze to plan and execute field visits efficiently.
• Documenting visits and interactions using a smartphone for record-keeping.
• Reporting on field activities and customer feedback to the team.
• Ensuring compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in a similar role, preferably in the retail or consumer products sector.
• Proven track record of excellent customer service and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with navigation tools like Google Maps and Waze.
• Valid driver's license and reliable transportation.
• Ability to travel to remote locations.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

Lowongan Terkait